Support & Management

We'll Keep An Eye On Things For You!

We Are Your Offsite Resource To Handle All Web Related Tasks!

We provide project management and development support in whatever capacity you may require.  However large or small your project, we can be your off-site outsource solution for development and technical support, and are available for your in-house team on an on-call basis.

Technical Support

If your on-site staff, sub-contractors, vendors, or anyone else involved with your business, is in need of support for any technical related issues including web hosting, email, 3rd party website related software, social media, etc., we are here 24/7 to help.

Our years of experience, coupled with keeping up with the latest trends, gives us the ability to take charge and coordinate all involved, or fit in as a member of an existing development & support team to make sure the tasks are handled correctly.

We understand that as a small business owner, you don't have the time or wherewithal to deal with technical issues when all you need is to get something done.  Your staff needs to have a point-of-contact when it comes to adding a new staff member photo and bio to your website, or you need help with setting up and managing a Facebook Ad account.

This is where we come in and will handle these tasks for you.


Website Security

We can be your 24/7 point-of-contact for website hacking and security breaches and will take the necessary action to make sure your website is safe.

If your website has been hacked, we can clean out the malicious files and restore security.  If malicious pages have been created and indexed by the search engines that are associated with your domain, but not located on your server, we can request and manage their removal from the search engine index.

People ask this question all of the time: "Why would someone want to hack my website, we don't sell anything or take money?"  The answer is that hackers will install malicious code on your website that will re-direct users to pages they've created that are associated with your domain.  These pages generally contain malware or will forward to other pages for online loans, pharmacies, etc. that are designed to ultimately steal the users money, identity, or promote illegal behavior.


Some of the Things We Do

  • Hosting & Email Support
  • Website Security Monitoring
  • Virus & Malware Removal
  • File & Database Backups
  • Core WordPress Updates
  • Plugin Updates
  • SSL Implementation
  • Website Page Creation & Modification
  • 3rd Party Integration
  • Payment Gateway Implementation
  • Web Accessibility Widget Implementation
  • Social Media Support & Management

KIS Support Bay Area Web Developer & Tech Support

5 Star Rating

“For KIS, Riveting Media has been synonymous with ‘godsend” and ‘life saver!’ Our previous webmaster was unresponsive and didn’t care to earn our business. The Riveting team remained transparent and easy to communicate with throughout our entire re-design. They provide excellent and speedy technical support as needed, while fitting our specifications and timeframe. Whether your project is big or small Riveting goes above and beyond. Five star support on a small business budget!!”

Diana Boiteux
KIS – IT Solutions